Privacy Policy

1. Introduction


Ceraj ("we," "our," or "the Store") values the trust you place in us and is committed to protecting the privacy of everyone who visits or shops on our Platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, who we may share it with, and the choices you have regarding your information.

By using the Ceraj Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any part of this Policy, we ask that you stop using the Platform.


2. Information We Collect


We collect the following categories of information:

  • Contact and identity details: your name, phone number, email address, and shipping/billing address.
  • Order and transaction information: products purchased, order history, payment status, and invoices.
  • Payment details: processed securely through licensed third-party payment gateways; Ceraj does not store full card numbers on its own servers.
  • Account credentials: your username and password, where you choose to create an account.
  • Technical and usage data: IP address, browser type and version, device type, pages visited, time and date of visit, and referring website.
  • Communications: messages you send us through the contact form, email, WhatsApp, or social media, and any feedback or reviews you submit.

3. How We Use Your Information


We use the information we collect to:

  • Process, confirm, and deliver your orders, including coordinating with shipping and courier partners.
  • Manage your account, membership, and order history.
  • Respond to enquiries, complaints, and customer service requests.
  • Send order updates, invoices, and — where you have opted in — promotional offers and newsletters.
  • Improve the Platform, our products, and the overall shopping experience, including through analytics.
  • Detect, investigate, and prevent fraud, abuse, or violations of these Terms.
  • Comply with applicable laws and respond to lawful requests from public authorities.


4. Cookies and Browsing Data


The Platform uses cookies and similar technologies to recognise returning visitors, remember your cart and preferences, and analyse traffic through tools such as Google Analytics and Meta Pixel. Cookies do not give us access to your device beyond the data you choose to share. You can control or disable cookies through your browser settings; doing so may affect certain features of the Platform, such as your shopping cart.

Each time you access the Platform, our hosting provider automatically records technical data such as your IP address, browser type, and the date and time of your visit, for security and performance purposes.


5. Sharing of Information


We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

  • With shipping and logistics companies, solely to deliver your order.
  • With payment service providers, solely to process transactions securely.
  • With IT, hosting, and marketing service providers who support our operations under confidentiality obligations.
  • Where required by law, regulation, court order, or a competent government authority in the Kingdom of Saudi Arabia.
  • In connection with a merger, acquisition, or transfer of the Ceraj business, where the receiving party agrees to honour this Policy.


6. Data Retention and Security


We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law (including tax and commercial record-keeping obligations). We apply reasonable administrative, technical, and physical safeguards to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.


7. Your Rights


Subject to applicable law, you may:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your account and associated data, except where retention is required by law.
  • Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 9 below.


8. Children's Privacy


The Platform is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.


9. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

  • Email: [support email]
  • Phone / WhatsApp: [phone number]
  • Address: [Ceraj registered address], Kingdom of Saudi Arabia


10. Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.