At Ceraj, we want you to feel confident in every purchase. Because our products are personal-care items, our return policy is designed with both your satisfaction and hygiene standards in mind.
Eligibility for Returns
Returns are accepted within [Insert Number] days of the delivery date.
To be eligible, the product must be unopened, unused, and in its original packaging, with any seals or protective wrapping intact.
Products that have been opened, used, or show signs of wear cannot be accepted for return, in line with standard hygiene practices for fragrance and personal-care items.
Items purchased during a promotional or clearance sale are final sale and not eligible for return, unless faulty.
How to Initiate a Return
Contact us at [Insert Contact Email] with your order number and reason for return.
Our team will confirm eligibility and provide instructions for sending the item back.
Once received and inspected, we will notify you of the approval or rejection of your return.
Return Shipping
Unless the return is due to a fault on our part (e.g. a damaged or incorrect item received), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as Ceraj is not responsible for items lost in transit during a return.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within [Insert Number] days of delivery with your order number and photographs of the issue. We will arrange a replacement, exchange, or refund at no additional cost to you.
